Inspections: Who Needs Them?
"The inspector is here!"
Such words generate a range of feelings among workers and management. Such emotions include anxiety, anger, excitement, and antipathy. Though negative feelings such as apprehension are understandable, they are mostly unwarranted and should not be a factor when you decide to partner with TRA.
Frequently people feel anxiety or fear when the inspector shows up because they are afraid that he or she will interfere with their work, find something wrong with their work, or cause them some other unforeseen difficulty which might range from a reprimand to a loss of one's job. Other folks simply don't like someone else looking over their shoulder and evaluating their work. A few others will be excited at the opportunity to display their skill and even fewer simply don’t care what anyone else thinks! Management will frequently be concerned that the inspector will simply waste time which they feel could be put to better use elsewhere. Why would anyone ever allow such a thing to happen?
There are several good reasons why a manufacturing facility is visited by inspectors. For the most part inspectors are simply doing their job, which is to assist you in complying with voluntary or mandatory requirements. The inspector has no direct involvement with your company and is employed solely to provide an impartial assessment of your compliance with specified requirements. Most inspectors are more interested in helping you understand the requirements than in simply filling up pages with things they find wrong. Inspectors are not paid a "commission" for finding violations and certainly should not be expected to find a minimum quota of violations.
When an inspector does find a violation(s) (and no manufacturing operation should expect to be "perfect" in this day of increasingly complex requirements) their findings should be considered as a guide for improvement. Based upon the seriousness of the violation, you should develop a remedy and a plan of action to prevent reoccurrences in a timely manner.